Thanks for visiting our feedback page. We want you to tell us more about your experience of the channel. Whether you’re delighted, furious or merely curious, we want to know your thoughts. We value your feedback and aim to deal with any questions you may have as quickly and efficiently as possible. It’s easy to contact us with your feedback, all you need to do is e-mail:
Please remember to state which channel you are watching and your country in the e-mail. You can find more information on our customer feedback procedure by reading our customer charter below.
Customer Charter:
How does the process work?
If you have feedback regarding our channels simply e-mail us at channels.feedback@bbc.com and we will respond to you via the e-mail address from which you contacted us. You should normally make your feedback within 30 working days of the transmission or event and our aim is to respond within 10 working days.
Who will reply and when?
A reply will come from either the department responsible or our feedback team. We aim to respond within 10 working days, depending on how long it takes to investigate your complaint.
What if I have not had a reply?
We aim to respond to all feedback that requests or requires a response. However, if you have not received a response please send a further e-mail to channels.feedback@bbc.com, stating the date of your original request. Our feedback team will do everything they can to investigate and respond to your request.
If I don't like the reply what happens next?
Please contact the person who replied, explain why you are not satisfied and request a further response to your feedback. If you consider the second response still does not address your complaint, we will advise you how to take the matter to the next stage. You should normally do this within 20 working days. At this stage your feedback will normally be referred to management in the department responsible.
What happens when I choose not to receive a reply?
Your feedback is still valuable to us. It will be noted on a confidential report to the relevant members of staff.
What if I have a complaint?
If you have a complaint this should be sent via e-mail to channels.feedback@bbc.com. If you say you are making a complaint we count it as such. We receive feedback on many issues, both negative and positive, but generally consider something a complaint if it is a criticism which expects a reply and would like things to be changed.
We aim to treat every customer with respect and in return expect equal consideration to be shown to our staff who handle feedback.